🤖 SpotterBot · Giant Lifting Support

Returns & Warranty

Something not right? We've got your back. Submit your request below and we'll make it right — fast.

1

Submit Your Request

Fill out the form with your order info, issue details, and photos or video.

2

Team Reviews (1–2 Days)

We assess what happened and determine the best resolution for you.

3

Resolution Confirmed

We'll email you with next steps — replacement part, exchange, or refund.

📋 Policy Quick Notes

  • Return requests must be submitted within 30 days of delivery
  • Items must be in original, unused condition for standard returns
  • Damaged or defective items are covered under warranty — photos or video required
  • Exchanges subject to current inventory availability
  • Original shipping charges are non-refundable unless the error was ours

Start Your Request 👇

Have these three things ready before you fill out the form — it speeds up your resolution.

📦 Order NumberIn your confirmation email (e.g. GL60855)
📸 Photos / VideoClear shots of the damage, defect, or wrong item received
✉️ Order EmailThe email address you placed the order with

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