Orders ship from Bonney Lake, Washington unless otherwise noted in the product description.
Below are details regarding our shipping policies.
Alaska, Hawaii, APO’s Shipping:
We happily offer shipping quotes to Alaska and Hawaii. We also ship to military bases, but we will need you to reach out for a quote so that we can better serve you. Email us directly for rates/quotes at email@example.com.
Most orders under 500lbs are typically shipped via a ground shipping service (UPS, FEDEX, and USPS). Tracking numbers are provided via email upon shipment of your equipment. Orders may include multiple packages, tracking numbers, and even multiple carriers to provide the quickest shipment of your products. These packages will be delivered to your doorstep whether you are there to sign for them or not. In some cases, we will personally deliver your products if your location is on our delivery route. If an item is delivered by a member of our team, we will provide confirmation by sending you a notification via email or text. After this confirmation is sent, the delivered items are the customers responsibility and Giant Lifting LLC assumes no liability.
Giant Lifting LLC uses carrier shipping partners at our own discretion when shipping nationwide. Our partners update us with shipping confirmations, and once products are delivered it becomes the customers responsibility. When receiving a pallet please inspect all of the products and make sure everything is accounted for. Any damage or missing products need to be communicated to the driver and notated on the shipping companies documents. Please notify us of any issues with the shipment so we can help direct and dispute on your behalf where applicable. We are more than happy to assist you with information you may need for shipping carrier disputes. We have this policy in place for circumstances unseen (i.e., a carrier says a package was delivered but you never received the package).