ONCE YOUR ITEMS ARE IN STOCK WE WILL EITHER EMAIL YOU FOR PICKUP, SEND YOU TRACKING FOR SHIPPING, OR CONTACT YOUR THE DAY WE ARE DELIVERING.  IF YOU HAVE QUESTIONS PLEASE EMAIL US AT TEAM@GIANTLIFTING.COM  DUE TO THE AMOUNT OF ORDERS PLEASE ALLOW FOR 24-48 HOUR RESPONSE TIME.

PRE-ORDER LANDING PAGE

DELAYS AFFECTING SOME ORDERS


5/10 ETA:  This shipment is in port of Seattle right now awaiting an inspection to be released.  The inspection is approximately 2-7 business days starting 5/26 according to our freight forwader. 

"Dumbbell 5-50LB SETS " will be fulfilled through order number GL1855.


6/15 ETA: Pre-orders containing KETTLEBELLS, DUMBBELLS and some GTR WOMENS BARBELLS may be delayed due to the impact of COVID-19 and the global supply chain.  We are expecting all of these items to be back in stock ETA 7/15.  


HOW WE ARE ADAPTING TO THE CHANGES


Our small business has been growing steady for a couple years, but Covid-19 has brought about a surge of new customers and orders.  We have adapted by opening up a new 3,000 Sqft. warehouse in Bonney Lake, Washington.  In order to make the process smoother for our customers we have added onto our team:  Sales/Operations Manager, Warehouse Associates, and Customer Service Associates.  In the coming weeks our new staff will be trained up and we will be able to have faster response times, better communication, and an overall better experience for our customers.  We appreciate the support!

PRE-ORDER FULFILLMENT REMINDERS 


1.)  Once your order is in stock and ready for pickup we will notify you via email.
2.)  Shipping and local deliveries will be sent out once in stock (exception to this rule is when we are shipping your entire order parcel and NOT on a pallet.
3.) If your items are arriving on different dates you can pick them all up at once or as they come in. We will not sell your pre-order.  


ONCE YOUR ITEMS ARE BACK IN STOCK WE WILL CONTACT YOU FOR PICKUP AND ROUTE DELIVERY OR PROVIDE A TRACKING NUMBER FOR SHIPPING.  

IF YOU HAVE ANY QUESTIONS PLEASE REACH OUT VIA EMAiL AT TEAM@GIANTLIFTING.COM 

WE APPRECIATE YOUR PATIENCE AND  SUPPORT.  

HOW DO I KNOW WHEN MY ORDER IS EXPECTED TO BE READY FOR PICKUP/DELIVERY/SHIPPING?

ALL ETA'S ARE IN THE PRODUCT DESCRIPTION BELOW THE HEADER.   WHEN YOUR PRODUCT IS BACK IN STOCK WE WILL SEND OUT A NOTIFICATION VIA EMAIL OR TEXT FOR PICKUP, DELIVERY, OR SHIPPING SCHEDULE.  THESE ARE ESTIMATES AND COULD BE IMPACTED BY COVID-19.  

SHIPMENT TIMELINES AND CURRENT UPDATES

MAY SHIPMENT- RECEIVED. WE ARE BUSY PROCESSING ORDERS FOR PICKUP, DELIVERY, AND SHIPPING.  WE ARE SENDING OUT TRACKING INFORMATION FOR SHIPMENTS, EMAILS FOR LOCAL PICKUP,  AND COMMUNICATING LOCAL DELIVERY WHEN WE ARE DONG ROUTES.  
JUNE 1-15TH SHIPMENTAT PORT OF SEATTLE.  3 OUT OF 4 CONTAINERS AT OUR WAREHOUSE BY 6/12.  PLEASE BE PATIENT AS WE WILL BE PROCESSING AND UPDATING YOU WITH TRACKING NUMBERS, DELIVERY EMAILS, OR LOCAL PICKUP COMMUNICATION.  
ARRIVED-  WE ARE BUSY SENDING OUT EMAILS CONFIRMING ITEMS ON EACH ORDER AS THEY ARE READY.  WE ARE ALSO RUNNING DELIVERY ROUTES MULTIPLE TIME PER WEEK.  OUR SHIPPING CUSTOMERS ARE BEING PROCESSED AND SENT OUT MULTIPLE TIMES PER WEEK.
DELAYS:  
DUMBBELLS: 5-50 LBS DUMBBELLS EFFECTED.  IN STOCK JUNE 15-17TH 5/10/20/25LB DUMBBELLS.  BEGINNING OF JULY REMAINDER OF DUMBBELLS IN STOCK.
BARBELLS-  WOMENS GTR BARBELL- MID-END OF JULY FILLING BACKORDERS.

JULY SHIPMENT- PRODUCTION IS DONE.  APPROX 25-30 SHIPPING TIME TO GIANT HQ.
SHIPS JULY 2ND, ARRIVES IN PORT JULY 23rd.  WE WILL BE RECEIVING APPROX THE  27TH.   ALL ITEMS EXPECTED ON THIS SHIPMENT ARE ENROUTE.

AUGUST SHIPMENT- ON TIME NO DELAYS.  PRODUCTION IS GOING SMOOTH.

CAN I CANCEL MY PRE-ORDER AT ANYTIME?

OF COURSE.  WE ARE NOT CHARGING FOR CANCELLATIONS.  IN FACT, WE ARE ABSORBING CREDIT CARD PROCESSING FEES FROM CANCELLED TRANSACTIONS TO MAKE THE DECISION EASIER TO PURCHASE WITH GIANTLIFTING.COM.  WE DO ASK THAT YOU ARE PATIENT WITH US.  WE ARE DOING EVERYTHING IN OUR POWER TO REPORT ACCURATE ETA'S AND UPDATES WHEN WE RECEIVE THEM.  WE ARE IN A CRISIS RIGHT NOW THAT IS IMPACTING SHIPPING TIMES AND AVAILABILITY WORLDWIDE. WE APPRECIATE YORU SUPPORT!  PROCESSING TIMES FOR REFUNDS IS APPROXIMATELY 14 DAYS. 

SHIPPING EXPECTATIONS:

SHIPPING COMPANIES, IN SOME CASES ARE DELAYING SOME SHIPMENTS BECAUSE OF THE EFFECT OF COVID-19.  EI: MANUFACTURING IS DOWN BECAUSE OF REGULATIONS AND BUSINESSES AREN'T ORDERING BECAUSE MANY ARE CLOSED OR DEEMED NON-ESSENTIAL.   WE CALCULATE SHIPPING ETA'S BASED ON PRODUCTION TIMELINES AND EVEN PUT IN A WINDOW TO TRY AND FALL WITHIN THIS RANGE.  WE APPRECIATE YOUR SUPPORT AND WANTED TO OFFER FULL TRANSPARENCY.  

HOW ESTIMATED TIMELINES "ETA'S" WORK?


PRODUCTION 

Production timelines are estimates from our manufacturers.  We push our manufacturers to meet their deadlines and most of the time we are successful.  

Two things that can impact production timelines:

1.)  Raw materials are in a shortage.

2.)  Facility underestimates production capability.


SHIPPING

Once production is a couple weeks from being completed we work with our freight forwarders to set-up the fastest vessel possible and book our shipment.  This will be posted on this landing page once we have a date.  Most shipments take approx. 20-25 days on water to arrive at the Port of Seattle.

Vessels are cancelling shipments sometimes due to not being at capacity.  


ARRIVAL

We receive our products at the port of Seattle and work with trucking companies to coordinate bringing containers to our warehouse in Bonney Lake, Washington.  This usually takes 3-4 days to receive our shipment once arrived from overseas.