ALL ETA'S ARE IN THE PRODUCT DESCRIPTION BELOW THE HEADER. WHEN YOUR PRODUCT IS BACK IN STOCK WE WILL SEND OUT A NOTIFICATION VIA EMAIL OR TEXT FOR PICKUP, DELIVERY, OR SHIPPING SCHEDULE. THESE ARE ESTIMATES AND COULD BE IMPACTED BY COVID-19.
PRE-ORDER LANDING PAGE
DELAYS AFFECTING SOME ORDERS
JULY - Dumbbell orders for our 5-50 sets with an "August" timeframe have been impacted due to production missing the mark. All orders for these sets are going to be filled for July up to GL2867. There was a window of time where we were preselling for August fulfillment with the wrong production expectation. Due to this all orders beyond this order number are filling September. We will be sending out communication soon for those impacted.
HOW WE ARE ADAPTING TO THE CHANGES
Our small business has been growing steady for a couple years, but Covid-19 has brought about a surge of new customers and orders. We have adapted by opening up a new 3,000 Sqft. warehouse in Bonney Lake, Washington. In order to make the process smoother for our customers we have added onto our team: Sales/Operations Manager, Warehouse Associates, and Customer Service Associates. In the coming weeks our new staff will be trained up and we will be able to have faster response times, better communication, and an overall better experience for our customers. We appreciate the support!
PRE-ORDER FULFILLMENT REMINDERS
ONCE YOUR ITEMS ARE BACK IN STOCK WE WILL CONTACT YOU FOR PICKUP AND ROUTE DELIVERY OR PROVIDE A TRACKING NUMBER FOR SHIPPING.
IF YOU HAVE ANY QUESTIONS PLEASE REACH OUT VIA EMAiL AT TEAM@GIANTLIFTING.COM
HOW DO I KNOW WHEN MY ORDER IS EXPECTED TO BE READY FOR PICKUP/DELIVERY/SHIPPING?
SHIPMENT TIMELINES AND CURRENT UPDATES
CAN I CANCEL MY PRE-ORDER AT ANYTIME?
OF COURSE. WE ARE NOT CHARGING FOR CANCELLATIONS. IN FACT, WE ARE ABSORBING CREDIT CARD PROCESSING FEES FROM CANCELLED TRANSACTIONS TO MAKE THE DECISION EASIER TO PURCHASE WITH GIANTLIFTING.COM. WE DO ASK THAT YOU ARE PATIENT WITH US. WE ARE DOING EVERYTHING IN OUR POWER TO REPORT ACCURATE ETA'S AND UPDATES WHEN WE RECEIVE THEM. WE ARE IN A CRISIS RIGHT NOW THAT IS IMPACTING SHIPPING TIMES AND AVAILABILITY WORLDWIDE. WE APPRECIATE YORU SUPPORT! PROCESSING TIMES FOR REFUNDS IS APPROXIMATELY 14 DAYS.
SHIPPING COMPANIES, IN SOME CASES ARE DELAYING SOME SHIPMENTS BECAUSE OF THE EFFECT OF COVID-19. EI: MANUFACTURING IS DOWN BECAUSE OF REGULATIONS AND BUSINESSES AREN'T ORDERING BECAUSE MANY ARE CLOSED OR DEEMED NON-ESSENTIAL. WE CALCULATE SHIPPING ETA'S BASED ON PRODUCTION TIMELINES AND EVEN PUT IN A WINDOW TO TRY AND FALL WITHIN THIS RANGE. WE APPRECIATE YOUR SUPPORT AND WANTED TO OFFER FULL TRANSPARENCY.
HOW ESTIMATED TIMELINES "ETA'S" WORK?
Production timelines are estimates from our manufacturers. We push our manufacturers to meet their deadlines and most of the time we are successful.
Two things that can impact production timelines:
1.) Raw materials are in a shortage.
2.) Facility underestimates production capability.
Once production is a couple weeks from being completed we work with our freight forwarders to set-up the fastest vessel possible and book our shipment. This will be posted on this landing page once we have a date. Most shipments take approx. 20-25 days on water to arrive at the Port of Seattle.
Vessels are cancelling shipments sometimes due to not being at capacity.
We receive our products at the port of Seattle and work with trucking companies to coordinate bringing containers to our warehouse in Bonney Lake, Washington. This usually takes 3-4 days to receive our shipment once arrived from overseas.