ALL ETA'S ARE IN THE PRODUCT DESCRIPTION BELOW THE HEADER. IN STOCK ITEMS WILL NOT RECEIVE NOTIFICATIONS AND ARE IMMEDIATELY AVAILABLE FOR PICKUP. PRE-ORDERED ITEMS WILL RECEIVE NOTIFICATIONS VIA EMAIL OR TEXT FOR PICKUP, DELIVERY, OR SHIPPING SCHEDULE.
PRE-ORDER LANDING PAGE
Top QUESTIONS ABOUT PRE-ORDERS
HOW DO I KNOW WHEN MY ORDER IS EXPECTED TO BE READY FOR PICKUP/DELIVERY/SHIPPING?
Can I wait to pickup my order until everything arrives?
Yes! We will store your equipment for you up to 60 days after your last email communication from us notifying you that ALL of the products from your order is available for pickup. After 60 days of storage we will charge 5% of the orders value per month for storage.
How will I know when my order arrives?
Once your order is in stock from being on pre-order we will email you for pickup for each item on your order and for shipping customers we will automatically send tracking information
When I ordered the item showed in-stock. Do I have to wait for an email to pick it up?
No. All in-stock items are available for pickup. Come see us Monday, Wednesday, Friday, or Saturday from 10AM-5PM.
Can I cancel my pre-order anytime? Do you charge fees for cancelling?
OF COURSE. WE ARE NOT CHARGING FOR CANCELLATIONS. IN FACT, WE ARE ABSORBING CREDIT CARD PROCESSING FEES FROM CANCELLED TRANSACTIONS TO MAKE THE DECISION EASIER TO PURCHASE WITH GIANTLIFTING.COM. WE DO ASK THAT YOU ARE PATIENT WITH US. WE ARE DOING EVERYTHING IN OUR POWER TO REPORT ACCURATE ETA'S AND UPDATES WHEN WE RECEIVE THEM. WE ARE IN A CRISIS RIGHT NOW THAT IS IMPACTING SHIPPING TIMES AND AVAILABILITY WORLDWIDE. WE APPRECIATE YORU SUPPORT! PROCESSING TIMES FOR REFUNDS IS APPROXIMATELY 3-5 DAYS.
Our small business has been growing steady for a couple years, but Covid-19 has brought about a surge of new customers and orders. We have adapted by opening up a new 3,000 Sqft warehouse in Bonney Lake, Washington in June 2020. In January 2021 we are expanding our warehouse to 6200 sq ft. This year we have established great relationships with our manufacturers all across the globe. Our product lineup has increased to over 100 products and we are seeing approximately 250,000 lbs of equipment going through our warehouse each month. In order to make the process smoother for our customers we have added onto our team with the following positions: Sales/Operations Manager, Shipping Manager, Warehouse Associates, and Customer Service Associates. Our business would be nothing without the continued support of our customers. We appreciate you more than you know!
From all of Team Giant, thank you!