ONCE YOUR ITEMS ARE IN STOCK WE WILL EITHER EMAIL YOU FOR PICKUP, SEND YOU TRACKING FOR SHIPPING, OR CONTACT YOUR THE DAY WE ARE DELIVERING.  IF YOU HAVE QUESTIONS PLEASE EMAIL US AT TEAM@GIANTLIFTING.COM  DUE TO THE AMOUNT OF ORDERS PLEASE ALLOW FOR 24-48 HOUR RESPONSE TIME.

PRE-ORDER LANDING PAGE

DELAYS AFFECTING SOME ORDERS



JULY - Dumbbell orders for our 5-50 sets with an "August" timeframe have been impacted due to production missing the mark.  All orders for these sets are going to be filled for July up to GL2867.  There was a window of time where we were preselling for August fulfillment with the wrong production expectation.  Due to this all orders beyond this order number are filling September.  We will be sending out communication soon for those impacted.

HOW WE ARE ADAPTING TO THE CHANGES


Our small business has been growing steady for a couple years, but Covid-19 has brought about a surge of new customers and orders.  We have adapted by opening up a new 3,000 Sqft. warehouse in Bonney Lake, Washington.  In order to make the process smoother for our customers we have added onto our team:  Sales/Operations Manager, Warehouse Associates, and Customer Service Associates.  In the coming weeks our new staff will be trained up and we will be able to have faster response times, better communication, and an overall better experience for our customers.  We appreciate the support!

PRE-ORDER FULFILLMENT REMINDERS 


1.)  Once your order is in stock and ready for pickup we will notify you via email.
2.)  Shipping and local deliveries will be sent out once in stock (exception to this rule is when we are shipping your entire order parcel and NOT on a pallet.
3.) If your items are arriving on different dates you can pick them all up at once or as they come in. We will not sell your pre-order.  


ONCE YOUR ITEMS ARE BACK IN STOCK WE WILL CONTACT YOU FOR PICKUP AND ROUTE DELIVERY OR PROVIDE A TRACKING NUMBER FOR SHIPPING.  

IF YOU HAVE ANY QUESTIONS PLEASE REACH OUT VIA EMAiL AT TEAM@GIANTLIFTING.COM 

WE APPRECIATE YOUR PATIENCE AND  SUPPORT.  

HOW DO I KNOW WHEN MY ORDER IS EXPECTED TO BE READY FOR PICKUP/DELIVERY/SHIPPING?

ALL ETA'S ARE IN THE PRODUCT DESCRIPTION BELOW THE HEADER.   WHEN YOUR PRODUCT IS BACK IN STOCK WE WILL SEND OUT A NOTIFICATION VIA EMAIL OR TEXT FOR PICKUP, DELIVERY, OR SHIPPING SCHEDULE.  THESE ARE ESTIMATES AND COULD BE IMPACTED BY COVID-19.  

SHIPMENT TIMELINES AND CURRENT UPDATES

MAY SHIPMENT- RECEIVED. WE ARE BUSY PROCESSING ORDERS FOR PICKUP, DELIVERY, AND SHIPPING.  WE ARE SENDING OUT TRACKING INFORMATION FOR SHIPMENTS, EMAILS FOR LOCAL PICKUP,  AND COMMUNICATING LOCAL DELIVERY WHEN WE ARE DONG ROUTES.  
JUNE 1-15TH SHIPMENTAT PORT OF SEATTLE.  3 OUT OF 4 CONTAINERS AT OUR WAREHOUSE BY 6/12.  PLEASE BE PATIENT AS WE WILL BE PROCESSING AND UPDATING YOU WITH TRACKING NUMBERS, DELIVERY EMAILS, OR LOCAL PICKUP COMMUNICATION.  
ARRIVED-  WE ARE BUSY SENDING OUT EMAILS CONFIRMING ITEMS ON EACH ORDER AS THEY ARE READY.  WE ARE ALSO RUNNING DELIVERY ROUTES MULTIPLE TIME PER WEEK.  OUR SHIPPING CUSTOMERS ARE BEING PROCESSED AND SENT OUT MULTIPLE TIMES PER WEEK.
DELAYS:  
DUMBBELLS: 5-50 LBS DUMBBELLS EFFECTED.  IN STOCK JUNE 15-17TH 5/10/20/25LB DUMBBELLS.  BEGINNING OF JULY REMAINDER OF DUMBBELLS IN STOCK.
BARBELLS-  WOMENS GTR BARBELL- MID-END OF JULY FILLING BACKORDERS.

JULY ETA'S- PRODUCTION IS DONE.  CONTAINERS SHIPPING TO OUR HQ IN BONNEY LAKE, WA.
Arrived- We are sending out emails to all customers for local pickup of bumper plates and change plates. All customers who paid shipping will be receiving tracking information by email this week and their plates will be sent by early next week.
BARBELLS, WALL RACKS, MISCELLANEOUS ACCESSORY TYPE ITEMS ARE ENROUTE AND ARRIVING BETWEEN THE FIRST WEEK OF AUGUST.
SOME DUMBBELL ORDERS (5-50lb SETS)  IMPACTED. WE ARE FILLING UP TO GL2867 THIS MONTH.   *THERE ARE SOME ORDERS ABOVE (GL2867) THAT ARE RUNNING LATE IN PRODUCTION.   NEW EXPECTATION IS MID-SEPTEMBER.  WE ARE SENDING OUT NOTIFICATIONS TO THOSE IMPACTED.

AUGUST SHIPMENT- ITEMS ARE GETTING READY TO SHIP ON MANY CONTAINERS BETWEEN 7/17 AND 7/22. 
Arrived- Many Barbells, wall racks, bands, rings, etc. are arriving for "EARLY AUGUST"  pre-orders 8/6 and available for pickup Friday 8/7.  Please confirm before coming to our warehouse or wait for a pickup email from us.  We will either ship or communicate with you via email or text if your order is ready.  Shipping customers will receive tracking information.  If you have questions please reach out and we will respond as soon as possible within 24 hours. 
DELAYS: GIANT 2.0 ADJUSTABLE BENCH 2-4 WEEKS. DUMBBELL RACKS SHIPS OUT FIRST WEEK OF AUGUST-ARRIVING END OF AUGUST/EARLY SEPTEMBER. 
Late August bumper plates are arriving approximately 8/25 at the warehouse.  New FB3X Series Power Racks are also arriving this month.
 
SEPTEMBER SHIPMENT-  Dumbbell racks, black limited series bumpers, adjustable benches, and plyo boxes are arriving mid-month this month for September time-frames.
Dumbbell pairs are arriving mid-month for select customers.  Some 5-50 sets are mid month for select customers.  
Dumbbells that had an estimate of late Sept or Oct time-frame are arriving the first week of October.  
As always, once items are received we will began shipping and emailing for pickup.

Thanks!

CAN I CANCEL MY PRE-ORDER AT ANYTIME?

OF COURSE.  WE ARE NOT CHARGING FOR CANCELLATIONS.  IN FACT, WE ARE ABSORBING CREDIT CARD PROCESSING FEES FROM CANCELLED TRANSACTIONS TO MAKE THE DECISION EASIER TO PURCHASE WITH GIANTLIFTING.COM.  WE DO ASK THAT YOU ARE PATIENT WITH US.  WE ARE DOING EVERYTHING IN OUR POWER TO REPORT ACCURATE ETA'S AND UPDATES WHEN WE RECEIVE THEM.  WE ARE IN A CRISIS RIGHT NOW THAT IS IMPACTING SHIPPING TIMES AND AVAILABILITY WORLDWIDE. WE APPRECIATE YORU SUPPORT!  PROCESSING TIMES FOR REFUNDS IS APPROXIMATELY 14 DAYS. 

SHIPPING EXPECTATIONS:

SHIPPING COMPANIES, IN SOME CASES ARE DELAYING SOME SHIPMENTS BECAUSE OF THE EFFECT OF COVID-19.  EI: MANUFACTURING IS DOWN BECAUSE OF REGULATIONS AND BUSINESSES AREN'T ORDERING BECAUSE MANY ARE CLOSED OR DEEMED NON-ESSENTIAL.   WE CALCULATE SHIPPING ETA'S BASED ON PRODUCTION TIMELINES AND EVEN PUT IN A WINDOW TO TRY AND FALL WITHIN THIS RANGE.  WE APPRECIATE YOUR SUPPORT AND WANTED TO OFFER FULL TRANSPARENCY.  

HOW ESTIMATED TIMELINES "ETA'S" WORK?


PRODUCTION 

Production timelines are estimates from our manufacturers.  We push our manufacturers to meet their deadlines and most of the time we are successful.  

Two things that can impact production timelines:

1.)  Raw materials are in a shortage.

2.)  Facility underestimates production capability.


SHIPPING

Once production is a couple weeks from being completed we work with our freight forwarders to set-up the fastest vessel possible and book our shipment.  This will be posted on this landing page once we have a date.  Most shipments take approx. 20-25 days on water to arrive at the Port of Seattle.

Vessels are cancelling shipments sometimes due to not being at capacity.  


ARRIVAL

We receive our products at the port of Seattle and work with trucking companies to coordinate bringing containers to our warehouse in Bonney Lake, Washington.  This usually takes 3-4 days to receive our shipment once arrived from overseas.