Surat, Gujarat
6 hours ago

REFUNDS, RETURNS, AND EXCHANGES


RETURNS AND EXCHANGES

 In the event you would like to return or exchange your order please reach out to team@giantlifting.com. You can return or exchange items in your order within 30 days that are unopened and new condition.  You are responsible for any and all shipping/freight charges to send back the product.  We will pay return shipping costs if it is a result of our error (sent wrong item, defective, etc.)

Keep in mind, it takes time to ship your item back (5-10 days or even more with LTL freight), time to process the return or exchange (3-5 days) and time for your bank to send you your refund (3-5 days).  We do everything we can to expedite this process and make it as simple as possible for you. 

warranties

Warranties are 1 year unless otherwise stated within the product description.  We will exchange the item for the same product if it is found to have failed as outlined in our warranty policy.   Buyer is subject to all shipping costs during the warranty period. 

100% guarantee

If you are not happy with your product, simply return the item in good condition within 30 days of purchase.    

refunds

We allow refunds on all of our products unless the item is listed as a "Clearance" product.   Refunds are only valid for items that HAVE NOT been processed for shipping.  If an order is processed to be shipped or shipped already, the buyer will be subject to all shipping costs.  

Exchanges

We accept exchanges as long as the product is new and unopened.  If the product is used and like-new condition we can at our discretion accept an exchange with a 25% restocking fee.